Last updated May 20, 2025
We collect only what we need to deliver property-list downloads and understand demand for and usage of our service:
We use the information outlined above solely to delivery the search results you ask for, communicate with you when you request suppport or provide feedback, improve our website and internal processes through aggregated, non-identifiable analytics, and protect the integrity and security of our Services. We may also use your information to market updates and new services for which you can opt out at any time. We will never use your email for a purpose not described in this policy without first obtaining your consent or providing a clear opportunity to opt out.
We share your information only with trusted service providers (e-mail delivery, cloud hosting, payment processing) as required to perform the functions of our service, and when required by law or to protect PropTrove, our users, or the public, and in the context of a business transfer, such as a merger or acquisition, in which case the same protections will continue to apply. We do not sell or rent personal information.
The email and optional details you provide remain yours; we process them only to send requested files and essential service updates. We are the data controller for the property-level information we license from public and commercial sources and for the proprietary insights we generate.
We keep information only as long as needed. Email and waitlist details are retained until you unsubscribe or we remove inactive records. Server logs are held just long enough for security monitoring and auditing, then deleted or aggregated. Billing records are stored exclusively by our payment processor for legally required tax and accounting periods.
Because we store very limited personal data, your rights focus on your email address:
If we introduce user accounts in the future, we will also provide an account management page so you can review and update your information directly. For more detailed information on your rights under applicable state laws, please contact us.
We take the security of your information seriously and implement various technical and organizational measures to protect it, including:
We comply with applicable U.S. state privacy laws to the best of our ability. If you believe your state privacy rights have been violated, please contact us and we will address your concerns promptly.
We use payment processors to handle billing and payment transactions. These systems may collect and store your payment information, such as credit-card details or bank-account information, solely for the purpose of processing payments for our services.
We are a business-to-business service not intended for use by children, and we do not knowingly collect information accordingly. As our services are not directed toward children under 13 years of age, policies such as the Children's Online Privacy Protection Act (COPPA) do not apply.
We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the date of the last update will be indicated. We encourage you to review this policy periodically to stay informed about how we protect your information.
By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us at privacy@proptrove.com
