Terms of Service

Last updated July 2, 2025

Summary (TL;DR)

Acceptance & Changes: Using our services means you accept these Terms, including any changes.
Electronic Communications: You agree to receive all communications from us electronically.
Privacy Statement: See our Privacy Policy.
Services: We license U.S. property-level data; we don't run your mail campaign.
Data Accuracy: Data accuracy depends on external sources; we don't warrant accuracy, completeness, or timeliness.
Data Usage & Legal Compliance: You must follow all applicable federal, state, and local laws when using the data.
Investigations: We may investigate suspected abuse and cooperate with authorities.
Payments & Transactions: Prices are shown at checkout; all sales are final once data is delivered.
Warranty Disclaimers: Service and data are provided "as-is" and "as-available."
Limitation of Liability: We disclaim all indirect or consequential damages to the fullest extent permitted by law.
Indemnification: You'll defend and indemnify us for claims tied to your use of the data.
Dispute Resolution & Arbitration: Detailed informal-resolution steps, mandatory arbitration, and class-action waiver.
Governing Law & Venue: Colorado law; Denver courts if arbitration is unenforceable.
Severability: If one clause fails, the rest survive.
Entire Agreement: These Terms + Privacy Policy + any order form = the whole deal.
Changes to Terms: We'll post updates; continued use = acceptance.
Contact Information: Reach out with any questions.

1. Acceptance & Changes

PropTrove, Inc. ("PropTrove," "we," "us," or "our") provides websites, APIs, downloads, and related services (collectively, the "Services"). By accessing or using the Services, you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"), including any future modifications we post. If you do not agree, discontinue use immediately.

2. Electronic Communications

You consent to receive all agreements, invoices, receipts, disclosures, and other legal communications electronically (e.g., email, website notifications). Electronic communications satisfy any legal requirement that such communications be in writing. You are responsible for keeping your email address current.

3. Privacy Statement

We are committed to protecting your privacy. Please read our Privacy Policy.

4. Services Provided

We provide United States property-level datasets and insights (the "Data"). We are not a direct-mail house or broker; we simply supply Data you may use in your own outreach or analytics. Data files are displayed on-screen immediately after purchase and emailed to the address you provide. If you close the download page before downloading or supply an incorrect email address, PropTrove is under no obligation to regenerate access. PropTrove is not liable for Internet or email outages that prevent you from retrieving the file within that window.

5. Data Accuracy & Frequency

We strive to provide accurate and reliable service records and property information, but the accuracy of data within our application depends on multiple external sources. Users should be aware of potential delays, inaccuracies, or incomplete information due to variations in data reporting. Because upstream records can be outdated, incomplete, or incorrect, we do not warrant the accuracy, completeness, or timeliness of the Data, and you assume all risk of reliance.

Data Currency Limitations: Our property data is updated based on the availability of new information from our third-party data sources. However, the timing of these updates can be affected by various factors, including delays in the availability of information in third-party systems, issues with upstream APIs, and the time required to load new data into our database. As a result, there may be a delay between the time a search is performed and the data is downloaded, and the actual current state of the property. Consequently, the data in our system may not always reflect the most recent state of the property. Given these inherent limitations, we cannot guarantee that our data represents the absolute current state of any property, and users should verify information independently before making business decisions based on our data.

6. Data Usage & Legal Compliance

We give you only physical street addresses. We do not include phone numbers, email addresses, or any kind of online tracking codes (for example: cookie IDs, device IDs, or anything you could plug into an ad platform). You agree to:

Comply with all applicable laws, regulations, and industry standards when using the Data, including without limitation any federal, state, or local statutes regulating direct-mail marketing, consumer protection, or unfair or deceptive acts or practices.

Not use the Data in any manner that (a) violates anti-discrimination laws; (b) violates export-control laws; or (c) would constitute harassment, fraud, defamation, or invasion of privacy.

7. Investigations

We reserve the right to monitor, audit, or investigate any suspected misuse, abuse, or unlawful activity involving the Services and to cooperate with law-enforcement agencies or third-party data providers as necessary.

8. Payments & Transactions

Pricing: All fees, discounts, and taxes applicable to your order are displayed at checkout
Billing: Fees are charged via our payment processor (currently Stripe) when Data is delivered or made available for download. You authorize us (or our processor) to charge your chosen payment method.
Finality of Sale: All sales are final once the Data is delivered or first displayed for download, except where applicable law requires a refund (e.g., fraudulent charges).
Payment Disputes: You must notify us of any billing errors within thirty (30) days of the invoice date.

9. Warranty Disclaimers

THE SERVICES AND DATA ARE PROVIDED "AS-IS" AND "AS-AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, WHETHER BASED IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WHERE COMPLETE DISCLAIMER OF LIABILITY IS NOT PERMITTED, OUR LIABILITY SHALL BE LIMITED TO THE MINIMUM EXTENT PERMITTED BY LAW.

11. Indemnification

You agree to defend, indemnify, and hold us harmless, our affiliates, officers, directors, employees, and agents from and against any third-party claims, actions, demands, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your misuse or unauthorized use of the Data or Services; (b) your violation of these Terms; or (c) your violation of any law or third-party right.

12. Dispute Resolution & Arbitration

We strive to provide a seamless experience for all users, but we recognize that disputes may occasionally arise. This section outlines the process for resolving disputes between users and us.

12.1 Informal Resolution

Email tos@proptrove.com with: (a) a detailed description of the dispute, (b) relevant dates, and (c) supporting documentation. We will make a good-faith effort to resolve the dispute within thirty (30) days.

12.2 Mandatory Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

Arbitration Process

All disputes will be resolved through final and binding arbitration administered by a recognized arbitration organization.
Arbitration will take place in our headquarters' state, unless both parties agree to virtual arbitration.
Each party will bear its own legal costs and fees unless required otherwise by law.
Arbitration decisions are final and legally binding, with no appeal process.

Class-Action Waiver

YOU AGREE THAT ANY CLAIMS OR DISPUTES MUST BE BROUGHT INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION, CONSOLIDATED CLAIM, OR REPRESENTATIVE LAWSUIT. THIS APPLIES TO BOTH COURT LITIGATION AND ARBITRATION PROCEEDINGS.

Users agree that disputes must be brought on an individual basis and waive the right to participate in any class action lawsuit against us.
This waiver applies to all forms of dispute resolution, including arbitration and court proceedings.

Exceptions

Small-Claims Court: Users may bring qualifying disputes to small claims court in their local jurisdiction.
Intellectual Property: We may take legal action in court to protect our intellectual property rights, trade secrets, unauthorized data usage, or fraudulent activity.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, USA, without regard to conflict of law principles. We operate in multiple jurisdictions; however, for the purposes of contract interpretation, dispute resolution, and enforcement of these Terms, Colorado law shall govern all legal matters related to this agreement.

Exclusive Jurisdiction: If arbitration is deemed unenforceable, users agree that any claims or legal proceedings shall be filed exclusively in the state or federal courts within our jurisdiction.
User Compliance: Users are responsible for ensuring their use of our services complies with all applicable local, state, and federal laws.

14. Severability

If any provision of these Terms is found to be invalid, unenforceable, or in conflict with applicable laws, that provision shall be modified only to the extent necessary to make it enforceable while maintaining its original intent. The remainder of the Terms shall continue to be valid and enforceable. If a modification is not possible, the unenforceable provision shall be removed, and the rest of the Terms shall remain in full effect.

15. Entire Agreement

These Terms constitute the entire agreement between us and our users regarding the use of services, access to data, and notification systems. These Terms supersede all prior agreements, communications, and understandings, whether written or oral, regarding the use of our application and services. No additional terms, modifications, or agreements shall be binding unless explicitly agreed to in writing by us.

16. Changes

We may update these Terms from time to time to reflect changes in our services, policies, or legal requirements. Any material changes will be posted on our website, and we may provide additional notice via email or in-app notifications. Users are responsible for reviewing the Terms periodically to stay informed about any updates. Continued use of our services after changes are posted constitutes acceptance of the revised Terms

17. Contact Information

For any questions, concerns, or requests regarding these Terms, please reach out to us or email us at tos@proptrove.com.